Shipping & Delivery

We ship your order reliably and securely โ€“ to Germany, Austria, Switzerland, and worldwide.

Processing Time

Your order will typically be processed and shipped within 1โ€“3 business days after receipt of payment.

In exceptional cases, e.g., during promotions or holidays, processing may be delayed by up to 48 hours.

Cancellation & Change Policy

Please note: Once an order has been submitted, cancellation or modification is not possible, as processing begins immediately.

This applies to:

  • Cancellations of individual items or the entire order
  • Changes to address details (name, delivery or billing address)
  • Adjustments to items (color, size, quantity, variant)

All orders will be shipped exactly as specified during the order process.

Customer Responsibility

By submitting your order, you confirm that all information is correct. We assume no liability if incorrect data is used by unauthorized third parties.

Shipping Methods & Delivery Times

We use DHL, GLS, Hermes or local shipping providers.

Standard Shipping:

  • DACH Region: approx. 8โ€“15 business days โ€“ โ‚ฌ 3.99
  • EU Countries: approx. 8โ€“15 business days โ€“ โ‚ฌ 3.99
  • International: approx. 9โ€“20 business days โ€“ โ‚ฌ 9.99

Express Shipping: 2โ€“5 business days โ€“ โ‚ฌ 19.99 (selected countries only)

Shipping costs may be free or variable depending on promotions or special offers.

Delivery time starts after dispatch and is an estimate.

Tracking

As soon as your package leaves our warehouse, you will receive a shipping confirmation with a tracking link via email.

Tracking information may take up to 48 hours to update. Please also check your spam folder if necessary.

Delivery Address & Delivery

Please carefully check your delivery address at checkout. Incorrect information can lead to returns or additional costs.

Undeliverable packages are usually forwarded to a collection point โ€“ you are responsible for collecting them within the specified period.

Customs & Import Duties

For deliveries outside the EU, import duties, taxes, or customs fees may apply. These costs are borne by the recipient.

Pre-Order Items

Items with Pre-Order status will only be shipped once all products are available.

If you wish to receive available items sooner, we recommend ordering them separately.

Delays & Lost Shipments

If your order has not arrived after 20 business days, please contact our customer service.

After delivery confirmation by the shipping service provider, we assume no liability for lost or stolen packages.

Questions?

Our customer service is available at any time. Click here.