Shipping & Delivery

We ship your order reliably and securely โ€“ to Germany, Austria, Switzerland, and worldwide.

Processing Time

Your order will usually be processed and shipped within 1โ€“3 business days after payment is received.

In exceptional cases, e.g., during promotions or holidays, processing may be delayed by up to 48 hours.

Cancellation & Change Policy

Please note: After placing an order, cancellation or modification is not possible, as processing begins immediately.

This applies to:

  • Cancellations of individual items or the entire order
  • Changes to address details (name, delivery or billing address)
  • Adjustments to items (color, size, quantity, variant)

All orders will be shipped exactly as specified during the order process.

Customer Responsibility

By submitting the order, you confirm the accuracy of all information. We are not liable for shipments that are returned due to incorrect or incomplete name or address details. In such cases, there is no entitlement to replacement deliveries or reimbursement of return shipping costs, as the return address differs from the shipping address.

Shipping Methods & Delivery Times

We use DHL, GLS, Hermes, or local shipping service providers.

Standard Shipping:

  • DACH region: approx. 8โ€“15 business days โ€“ โ‚ฌ 3.99
  • EU countries: approx. 8โ€“15 business days โ€“ โ‚ฌ 3.99
  • International: approx. 9โ€“20 business days โ€“ โ‚ฌ 9.99

Express Shipping: 2โ€“5 business days โ€“ โ‚ฌ 19.99 (selected countries only)

Shipping costs may be free or variable depending on promotions or special offers.

Delivery time starts after shipment and serves as an estimate.

Tracking

As soon as your package leaves our warehouse, you will receive a shipping confirmation with a tracking link via email.

Tracking may take up to 48 hours. Please also check your spam folder if necessary.

Delivery Address & Delivery

Please carefully check your delivery address during checkout. Incorrect information can lead to returns or additional costs.

Undeliverable packages are usually forwarded to a collection point โ€“ you are responsible for collecting them within the deadline.

Should a package not be accepted, not picked up from the parcel station or collection point in due time, or its acceptance refused for reasons within the customer's responsibility, and therefore be returned to usโ€”whereby the shipping address stated on the shipping label is not a return address and returns cannot be accepted thereโ€”we assume no liability for this. In such cases, there is no entitlement to a refund of the purchase price or a free replacement delivery. The customer is solely responsible for ensuring proper acceptance of the shipment and timely collection.

Customs & Import Duties

For deliveries outside the EU, import duties, taxes, or customs fees may apply. These costs are borne by the recipient.

Pre-Order Items

Items with pre-order status will only be shipped once all products are available.

If you wish to receive available items sooner, we recommend ordering them separately.

Delays & Lost Shipments

If your order has not arrived after 20 business days, please contact our customer service.

After confirmation of delivery by the shipping service provider, we assume no liability for lost or stolen packages.

Questions?

Our customer service is always available. Click here.