FAQ
Don't feel like waiting? Our FAQs provide quick answers to the most frequently asked questions about ordering, shipping, returns, and more. Take a look around – your answer might be just a click away.
Product & Size
How do I find the right size?
You can find a size chart for each product directly on the product page.
I have a question about a product – what should I do?
Just contact us directly here .
Can I add a product to my order later?
No, unfortunately, subsequent changes are not possible.
Order
How do I know if my order was successful?
You will receive an order confirmation by email immediately after placing your order.
I haven't received an order confirmation – what should I do?
Please check your spam folder. If you don't find anything, contact us here .
I entered incorrect information when ordering – what now?
You are solely responsible for ensuring the accuracy of your information. Please check it before completing your order. Changes cannot be made after your order has been received.
Can I cancel my order?
No, orders are processed immediately and therefore cannot be canceled.
payment
Which payment methods are accepted?
American Express, Apple Pay, Mastercard, Debit Card, Visa, PayPal, Klarna Sofort.
Is it possible to purchase on account or pay in installments?
No, both are not possible at the moment.
SHIPMENT
When will my order be shipped?
Processing time is 1-3 business days.
How long does shipping take?
Regular shipping times are 7–15 business days. Occasional delays may occur during high order volumes or special promotions. We ask for your understanding.
How do I get my shipment tracking?
As soon as your package has been shipped, you will receive an email with the tracking number.
If you haven't received one, please contact us here .
What happens if I'm not at home and don't accept the package?
If you don't accept the package, you are responsible for the return shipment and all associated costs. We assume no liability for loss.
Any further questions about shipping or delivery?
You can find more information about shipping and delivery here .
Returns & Exchanges
How can I return something?
Please contact our customer support here for further information.
Can I exchange items?
A direct exchange is not possible. Please return the item and reorder.
I received the wrong item – what now?
Please contact us here immediately after receiving the goods.
Any further questions about returns or cancellations?
You can find more information about returns and cancellations here .
